Terms of Service

You must be at least 18 years old to create an account. Parent- or guardian-managed “kid profiles” are permitted, and the adult account holder is responsible for them and for any information added through their account.

You're responsible for the accuracy of your information and for keeping your password secure. You're responsible for activity on your account. Tell us promptly at support@chimaura.com if you suspect unauthorized use.

PetPass lets you store pet records and memories, share access with family and vets, book pet-care services, buy pet products, and use opt-in lost-pet alerts. PetPass is currently in beta: features may change, and while we work hard to protect your data, the Service is provided on a best-effort basis and may occasionally be unavailable or contain errors. We encourage you to keep your own copies of important records (you can export your data anytime from your dashboard).

PetPass is a record-keeping and organizational tool, not a veterinary or medical service. Information in the app — including any AI assistant responses — is for your convenience only and is not professional veterinary advice, diagnosis, or treatment. Always consult a licensed veterinarian for your pet's health. In an emergency, contact a vet immediately.

PetPass provides a platform that connects pet owners with independent care providers (such as walkers, sitters, groomers, and trainers). Providers are independent third parties, not employees or agents of PetPass. We do not perform background checks and do not guarantee any provider's quality, safety, or suitability — you are responsible for vetting the people you hire or serve.

Bookings and payments are handled in-app through Stripe. PetPass may charge or retain a service fee, disclosed at the time of booking. Cancellations, no-shows, and disputes are primarily between the owner and provider; we may help facilitate but are not a party to your agreement and are not liable for it.

Our Shop may include affiliate links to third-party retailers; if you buy through them, we may earn a commission at no extra cost to you. PetPass-branded merch is printed and shipped by a third-party provider (Printify). Product availability, shipping times, and quality depend on that provider. Questions or issues with a merch order? Contact us and we'll help.

Paid plans are billed through Stripe on a recurring basis until cancelled; you can cancel anytime from your dashboard, and cancellation takes effect at the end of the current billing period. Merch and care purchases are charged at checkout. Except where required by law, subscription fees are non-refundable; for merch or care issues, contact us and we'll review refunds case by case.

You keep ownership of the content you add (pet info, photos, memories, reviews). You grant PetPass a limited license to store, display, and process that content solely to operate and provide the Service to you and the people you share it with. You're responsible for your content and confirm you have the right to share it. Don't upload content that is unlawful, infringing, or that you don't have permission to share.

Use PetPass lawfully and respectfully. Don't misuse the Service — including filing false lost-pet reports, harassing others, spamming, attempting to access other users' data, scraping, or interfering with the Service's operation. We may suspend or remove accounts that violate these Terms.

PetPass Lost-Pet Alerts is an optional text-message program that notifies you when a pet is reported lost near the home location you save or someone reports finding your pet. You enroll by turning on “SMS alerts,” entering your mobile number, and saving your settings — that is your consent to receive automated alert texts. Consent is not required to create an account or make a purchase.

• Message and data rates may apply.
• Message frequency varies with nearby lost-pet reports and reports that your pet has been found.
• Text STOP to cancel at any time. Text HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Support: support@chimaura.com.

The PetPass name, logo, mascots, and the Service's design and software are owned by PetPass and protected by law. These Terms don't grant you any right to use our branding without our permission.

The Service relies on and links to third parties (e.g. Stripe, Printify, map data from OpenStreetMap, and retailer sites). We aren't responsible for third-party services or content, and your use of them may be governed by their own terms.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied. We don't guarantee that alerts reach every nearby owner, that a lost pet will be found, that records are error-free, or that the Service will be uninterrupted or secure.

To the fullest extent permitted by law, PetPass and its operators will not be liable for any indirect, incidental, special, or consequential damages, or for outcomes that depend on third parties, carriers, providers, or other users. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim (or USD $100 if you paid nothing).

You agree to indemnify and hold PetPass harmless from claims arising out of your content, your use of the Service, or your violation of these Terms or the rights of others.

You can stop using PetPass and delete your account at any time from your dashboard. We may suspend or terminate access if you violate these Terms or to protect the Service or other users.

These Terms are governed by Wyoming law and applicable United States federal law, without regard to conflict-of-laws rules. These Terms do not limit mandatory consumer rights or protections that cannot lawfully be waived where you live. We may update these Terms; material changes will be communicated in the app or by email with the effective date. If you do not agree, you may stop using the Service and request deletion of your account.

Questions about these Terms? Email support@chimaura.com.