Contact & help
We're a small team and we read every message. Check the FAQs, or send us a note.
Prefer email? Reach us at support@chimaura.com
Frequently asked
Is PetPass free?
The core pet passport — records, memories, lost-pet alerts — is free during our beta. Paid plans add family sharing and higher limits.
How do I add my vet or a family member?
Open a pet, go to the sharing/family section, and invite them by email. Vets get record access only after you approve them.
Is my pet's data private?
Yes. Your records are yours — you can export everything or delete your account anytime from your dashboard under “Your data & account.”
How do bookings and payments work?
You book care providers in-app and pay securely through Stripe. Providers are paid out after the service.
Something's broken — what do I do?
Email us below with what happened and we'll jump on it. Screenshots help a lot.